If you used insurance:
Some insurance companies only cover 1 pack every month. In these cases, Nurx will only ship 1 month at a time to make the most of your insurance benefits. Nurx automatically refills your prescription on the earliest date that your insurance will allow to make sure you do not run out of your prescription.
If you paid cash:
If you purchased 3 packs but only received 1 pack, please reach out to a Nurx Customer Care representative within 10 days of the date your package is delivered and we will investigate. We are unable to resolve issues or questions with our partner pharmacies after the 10 day period.