If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your Profile. If it is, please reach out to USPS to report the misdelivery. We also recommend checking with your neighbors and (if you have one) a building manager or front desk that might have accidentally accepted the package.
If you still have not received your package after contacting USPS, please reach out to a Nurx Customer Care representative within 10 days of the date your package was listed as delivered. We will be happy to work with you to find a solution for your missing package. We are typically unable to resolve issues after the 10 day period.
Unfortunately, if you paid with insurance, they will likely not cover another refill until your next fill date because they cover the prescription at a certain frequency. If you'd like a new pack before then, you have a couple options:
1) Contact your insurance company and request a lost medication override to see if they'll cover a new pack sooner.
2) Purchase the medication out of pocket to replace it until the insurance will cover it again. If you'd like to do this, please contact us through the Nurx messenger if you'd like to purchase 1 or 3 packs at a time.
If you have any further questions, please call (800) 321-NURX, email firstname.lastname@example.org, or message our team through the Nurx messenger.