If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your Profile. If it is, please reach out to USPS to report the misdelivery.
We also recommend checking with your neighbors and (if you have one) a building manager or front desk that might have accidentally accepted the package. Unfortunately, since your insurance only covers your prescription at a certain frequency, they will likely not cover another refill until your next fill date. If you'd like a new pack before then, you have a couple options:
1) Contact your insurance company and request a lost medication override to see if they'll cover a new pack sooner.
2) Purchase the medication out of pocket to replace it until the insurance will cover it again. If you'd like to do this, please contact us through the Nurx messenger if you'd like to purchase 1 or 3 packs at a time.
If you have any further questions, please call (800) 321-NURX, email email@example.com, or message our team through the Nurx messenger.