Please reach out to a Nurx Customer Care representative within 10 days of the date your package is delivered. We will be happy to work with you to figure out any discrepancies between what our partner pharmacy reported, and what you received. We are unable to resolve issues or questions with our partner pharmacies after the 10 day period.
Articles in this section
- What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?
- How fast can I get my birth control/PrEP?
- How is the birth control shipped?
- Will I be able to track my shipment?
- Why does my medication look different from last time?
- How do I cancel an order?
- Why did I receive 1 pack instead of 3?
- Can I get a refill before my next fill date?
- My package is missing but it says it was delivered. What do I do?
- Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?