nurx
Billing, Insurance, & Shipping
Orders, Shipping, and Delivery

Orders, Shipping, and Delivery

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My package is being returned. What do I do?
What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?
How fast can I get my birth control/PrEP?
How is the birth control shipped?
Will I be able to track my shipment?
Why does my medication look different from last time?
How do I cancel an order?
Why did I receive 1 pack instead of 3?
Can I get a refill before my next fill date?
My package is missing but it says it was delivered. What do I do?
Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?
Do you offer overnight delivery of emergency contraceptives (Plan B)?

Disclaimer

Nurx’s telemedicine service is available to residents in Alabama, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Armed Forces. This service is permitted in the aforementioned states but may not be permitted in other states. As such, the service is only offered to residents of the states listed at this time and only uses clinicians who are licensed in those states to prescribe medication through the telemedicine resources offered on our website and mobile application.